What is Ornetz’s 15 days return policy? How does it work?
Ornetz 15 day returns and exchange policy gives you an option to return or exchange items purchased on Ornetz for any reason within 15 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. There are two ways to return the product to us:
1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request
2. Self-Ship: If we don't offer a pick up at your location, you will have to ship the product to us. In such cases, we will credit Rs. 100 into your Ornetz Store Credits account if the product satisfies the return policy.
Once we pick up and receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check we will credit the amount you paid for the products into the refund mode selected by you at the time of initiating return request. If the picked up product does not pass the quality check, we will ship it back to you. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately
The following EXCEPTIONS and RULES apply to this Policy:
1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. Dress must be packed in the original Dress Package)
2. We only accept returns for products purchased directly from Ornetz desktop/mobile sites or app. Any return request for products purchased from our indirect online and offline distributors will be declined by us
3. Please note that we do not refund any Shipping or COD charges incurred by you.
4. Under our Exchange Policy, only size exchanges are allowed. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team
5. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
6. If you self-ship your returns, a fixed amount of Rs. 100 will be reimbursed subject to your return having met our Returns and Exchange Policy
7. Please allow 24 hours post delivery of your order for your order status to be updated in your Ornetz account.
8. Please check the items, type of return/exchange and other related details carefully—our courier partner will pick-up only the items mentioned at the time of submitting the Return request by you
9. In case the items handed over to the courier person doesn’t match the details of the items mentioned in the Return request, we will conduct an internal investigation and get back to you accordingly
10. Both return and exchange on the same order should be done in the same go to avoid complication.
11. If you self-ship any product without officially informing us through our return/exchange process, we will not process the return.
How do I return products purchased from Ornetz?
You can return products purchased from Ornetz within 15 days of receiving the product. Please follow these steps -
1. Create a 'Return’ under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us on the basis of the return mode
2. We offer pick-up facility in select locations basis our courier serviceability
3. If reverse pick-up option is not available at your location you can self-ship the product to us
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags intact. Keep the packet ready to expedite the return pickup. Once your return reaches our warehouse and the product has been approved by our quality staff, we will credit refund into the source selected by you at the time of return initiation
Self-ship: In case your area pin code is not eligible for “Pick-up” mode then please self-ship the product to us. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No. and Return id on a piece of paper and place it in the packet. Kindly address the package to the following address -
Prembazar, Hijli Co-Operative
We will send you a confirmation email as soon as we receive the shipment at our warehouse.
How long will it take for me to receive the refund of my returned product?
1. The entire return request to refund completed journey will take 15 - 18 business days
2. We will pick up the return within 4 - 7 days from the request placement date
3.The return takes about 6 - 8 business days to reach our warehouse
4. Once the returned product is received at our warehouse and passes all the necessary quality checks, we will issue a refund to you. We will send a refund confirmation e-mail to you once we process the refund at our end, and it will take 3-4 business days for the amount to be credited into your account
5. In case of any refund discrepancies, Ornetz may at its sole discretion, request you to share with us a screenshot of your bank statement